About Margaret Scott
I have been in the travel industry for 17½ years, and I love the jigsaw puzzle that is putting together a client’s wishlist. My specialty is cruising (which I love!) as well as organising trips to Asia & the US, but I enjoy booking travels to pretty much anywhere/everywhere too!
My best travelling experience includes... talking to locals, even when we don’t share a language.
I am available – via email or an office phone, typically Monday-Saturday 10 am - 4 pm but no fixed hours/days.
My Top Tip: Don’t forget to never travel without... We have a family tradition, just before getting into the car & heading to the airport. Stop; ask yourself, Passport? Credit card? Sunglasses? - everything else can be replaced but not these!
Blog
As of May 4th 2022, Margaret Scott has been with Travel Managers for one whole year! On top of that she has been in the travel industry for nearly 19 years.Her best travel experience in her time with Travel Managers, has to be the first time getting on a plane after the 2020 lockdown!
Do you still have any clients from when you started in travel/with TMG?
Yes
How long have they been clients of yours?
18 years
What makes them a special/loyal client?
connecting and caring
What is the most memorable trip you have booked for a client?
Mediterranean cruise aboard the good ol' Marco Polo for 59 nights
What is the most impactful customer service you have offered?
in the Age of Covid, late night rebooking and emotional support.
What are the best thanks you have received from a client?
One gentleman, regardless of where he travelled that year, always gave fruit mince pies at Christmas, every year without fail.
What has been the biggest change/challenge you have experienced in the travel industry in the last 20 years?
Wanting to quit in 2019.
And how did you overcome that change/challenge?
working from home in lockdown actually made it easier - to see myself continuing - and to see myself as a broker.
If you've answered Covid to the above, is there anything else significant you've found has impacted the travel industry in the last 20 years?
the internet is always right and cheaper...
